PinnedCustomer Success is important for early-stage startups! Know why and how to implement itAccording to the popular definition, about half of startups survive the first 5 years and only 1 in 200 become actual scaleups. Many…Sep 17, 2021Sep 17, 2021
PinnedWhat is ARPU( Average Revenue Per user)+ how to calculate it ?ARPU is an acronym that stands for Average Revenue Per User or Average Revenue Per Unit depending on what type of business you run. For a…Jul 15, 2021Jul 15, 2021
Published inSuccessBound by CustomerSuccessBoxHow playbooks can help ensure perfect customer onboarding in a SaaS business?“A perfect onboarding is the first step to retention” It costs almost 5–25 times more to acquire a new customer than to retain one. Thus it…Aug 8, 2022Aug 8, 2022
Published inSuccessBound by CustomerSuccessBoxWhy is Customer Retention important for SaaS business?David Skok, “serial entrepreneur” turned venture capitalist has written that he believes the second-most-common reason start-ups fail is…May 18, 2022May 18, 2022
Net Promoter Score (NPS) Industry Trends 2022Question: How much do your customers love you?Jan 19, 2022Jan 19, 2022
Customer Success Manager or an Account Manager: Whom do you need?The SaaS business model relies laboriously on recurring payments and high retention rates. With that being said, a remarkable product and…Jan 12, 2022Jan 12, 2022
The Role of Customer Success (CS) Ops in Tech-Touch | Hacker NoonThe Customer Success Operations (CS Ops) role is critical in delivering, optimizing, and maintaining successful tech-touch programs…Oct 15, 2021Oct 15, 2021
How frequently should the customer success managers call up their customers?The foremost and the primary goal of a Customer Success Manager is to develop a positive, trusting relationship with the client. There are…Oct 7, 2021Oct 7, 2021
Top 7 reasons why Customer Success Fails?This blog is originally published in- https://customersuccessbox.com/blog/top-7-reasons-why-customer-success-fails/Oct 7, 2021Oct 7, 2021
Amazing roundup on Customer success !Loved the piece especially while living in the Subscription Economy, where 80% of the Potential Lifetime Value of a customer is dependent…Sep 17, 2021Sep 17, 2021
