PinnedPayal GhoshCustomer Success is important for early-stage startups! Know why and how to implement itAccording to the popular definition, about half of startups survive the first 5 years and only 1 in 200 become actual scaleups. Many…5 min read·Sep 17, 2021----
PinnedPayal GhoshWhat is ARPU( Average Revenue Per user)+ how to calculate it ?ARPU is an acronym that stands for Average Revenue Per User or Average Revenue Per Unit depending on what type of business you run. For a…5 min read·Jul 15, 2021----
Payal GhoshinSuccessBound by CustomerSuccessBoxHow playbooks can help ensure perfect customer onboarding in a SaaS business?“A perfect onboarding is the first step to retention” It costs almost 5–25 times more to acquire a new customer than to retain one. Thus it…4 min read·Aug 8, 2022----
Payal GhoshinSuccessBound by CustomerSuccessBoxWhy is Customer Retention important for SaaS business?David Skok, “serial entrepreneur” turned venture capitalist has written that he believes the second-most-common reason start-ups fail is…7 min read·May 18, 2022----
Payal GhoshNet Promoter Score (NPS) Industry Trends 2022Question: How much do your customers love you?6 min read·Jan 19, 2022----
Payal GhoshCustomer Success Manager or an Account Manager: Whom do you need?The SaaS business model relies laboriously on recurring payments and high retention rates. With that being said, a remarkable product and…7 min read·Jan 12, 2022----
Payal GhoshThe Role of Customer Success (CS) Ops in Tech-Touch | Hacker NoonThe Customer Success Operations (CS Ops) role is critical in delivering, optimizing, and maintaining successful tech-touch programs…1 min read·Oct 15, 2021----
Payal GhoshHow frequently should the customer success managers call up their customers?The foremost and the primary goal of a Customer Success Manager is to develop a positive, trusting relationship with the client. There are…4 min read·Oct 7, 2021----
Payal GhoshTop 7 reasons why Customer Success Fails?This blog is originally published in- https://customersuccessbox.com/blog/top-7-reasons-why-customer-success-fails/7 min read·Oct 7, 2021----
Payal GhoshAmazing roundup on Customer success !Loved the piece especially while living in the Subscription Economy, where 80% of the Potential Lifetime Value of a customer is dependent…1 min read·Sep 17, 2021----